Image by rawpixel.comConcept

Consider the following top five list. CRM software suppliers for small companies in the United Kingdom in 2021.



With a competitive starting price, plethora of performance reporting dashboards, and seamless integration with the platforms your business uses every day, Zendesk is slick, scalable, and satisfying CRM for commercial teams.

£19.00 monthly
  • Phone integration
  • Automated workflows
  • Push notifications

Visit website


★ ★ ★ ★ ☆ (1026)

Pipedrive is all about automating the legwork. Set up chatbots to handle customer issues and webforms to feed leads straight into your sales team’s laps. Enjoy colorful, customizable reporting dashboards, plus 24/7 support.

Starting at £12.50
  • 300+ app integrations
  • Smart scheduling tool
  • Drag-and-drop pipeline

Visit website

★ ★ ★ ★ ☆ (3714)

Highly customisable Kanban boards, granular reports, and extensive email integrations are among’s highlights. But its the CRM’s ability to track the entire pre and post-sales process that gives it that extra edge!

£8.00 monthly
  • 360° customer view
  • Easy to set up and use
  • 24/7 support

Visit website


House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client and company records, and get you paid, while you focus on accelerating revenue streams.

£57.00 monthly
  • Customer Segmentation
  • Reporting & Statistics
  • Marketing Automation

Visit website


Easy to use, out-of-the-box CRM platform with multiple integrations. With the help of an intelligent lead scoring system, TeamGate CRM declutters your leads so your team can focus on what matters – Sales

£7.00 monthly
  • Unlimited contacts
  • No Hidden Fees
  • Stable Platform

Visit website


How did this top five list come to be?

These CRM software suppliers were chosen based on the sort of company for which they were built, (expert) evaluations, and capabilities and features.

Identifying sales possibilities, tracking service concerns, and managing marketing campaigns are critical duties. The professional evaluations assessed the startup speed, simplicity of use, and support.

What factors should I consider before selecting CRM software?

CRM systems come in a variety of flavours. How do you make an informed decision? When making your selection, there are a lot of factors to consider.

1. CRM kind or objective

In general, five kinds of CRM systems exist: sales, client management, marketing, customer support, and multi-function CRM systems (integrating different customer processes). The first thing to ask yourself is the primary objective or aim of a new CRM system.

2. Customer service procedures

Following that, you must determine the customer operations you want to automate using CRM software. Consider sales, customer service, and marketing, as well as project management, invoicing, and time tracking. By identifying these procedures, you may reduce the scope of your search for the finest CRM system.

3. Your financial situation

Typically, a competent CRM system costs 20 and 50 euros a month. For a more complicated system, such as one that includes team scheduling and many customer procedures, you might choose an SME CRM supplier.

4. Compatibility with other applications

Do you also use software for other purposes, such as email marketing or keeping track of client relationships in an accounting programme? Then determine if a relationship is conceivable. This significantly simplifies data sharing across departments and systems.

Significant functions

  • Apart from the above, you may choose a CRM system depending on the critical features. Consider the following:
  • Organize contact information for customers and prospects
  • Identify potential sales possibilities.
  • Maintain a log of service concerns
  • Take charge of marketing initiatives.

By UBNTeam