The pandemic’s biggest lasting influence seems to be the predominance of remote working. And with it comes the need for flawless communication, whether it takes place in the office or not, between teams and with consumers.

VoIP (Voice over Internet Protocol) is ideal for dispersed teams. It enables you to conduct audio and video chats through your internet connection and has a wide range of functions that may improve productivity.

VoIP, or voice-over-internet protocol, is a technology that enables audio and video communications to be sent over your internet connection. This makes it easier to set up and manage than a landline phone since you don’t need to depend on a conventional phone network or actual copper lines.
Other benefits of VoIP over landlines include better audio quality, sophisticated capabilities like call recording and auto attendant, and many reduced prices for international calls.

But how can you select the right service when there are so many to choose from? The six top VoIP service providers for small companies in 2022 are the ones we’ve chosen after evaluating the competition.


RingCentral

Pricing

  • Essentials: £7.99 per month
  • Standard: £14.99 per month
  • Premium: £19.99 per month
  • Ultimate: £24.99 per month

If you’re looking for a great all-rounder, look no further than RingCentral. More than 400,000 businesses make use of its simple and affordable VoIP service to manage their daily communications.

Leveraging the cloud PBX system (which means you don’t need any expensive on-premise hardware), as well as high-quality voice calls, RingCentral offers unlimited instant messaging, video calling and video conferencing, and SMS.

It also offers its customers 24/7 support through live chat and over the phone, and hundreds of integrations with essential business apps.

Key features

  • 24/7 customer support
  • Team messaging
  • 100 – 4,000 inclusive minutes per user depending on plan
  • On-demand call recording
  • Video call and conferencing

Integrations

Microsoft 365, Google Workspace, Slack, and more.


8×8

Pricing

  • 8×8: £10 per user per month
  • X2: £19 per user per month
  • X4: £36 per user per month

Built for businesses of all sizes, 8×8 offers its two million users everything they need to stay in touch and on track.

You get the unlimited UK calls with every plan, and depending on your plan, you can make unlimited voice calls to up to 47 countries. 8×8 also offers unlimited chat, HD video and audio conferencing for up to 100 participants, and meeting recording and transcription.

And with a dedicated business number and advanced call management and routing, you can ensure professional service and handle customer calls with confidence.

Key features

  • Unlimited 1:1 and team chat
  • Unlimited UK voice calls
  • HD video and audio conferencing
  • Auto attendant
  • Intelligent call routing

Integrations

Microsoft Teams, Salesforce, Google Workspace, and more.


Vonage

Pricing

  • Select: £9 per user per month
  • Professional: from £12.50 per user per month
  • Ultimate: from £16.50 per user per month

Supported in more than 40 countries and with over 96 world numbers for local and inbound calling, Vonage’s unified communications service is a great solution for global businesses.

Vonage offers customers more than 50 business phone features, including voice call, virtual receptionist, and call monitoring, and video call and collaboration on desktop and mobile, with the ability to record and share meetings.

And if you need hardware such as a desk phone, Vonage also offers competitive prices on compatible business phone providers.

Key features

  • Call forwarding, transfer, and monitoring
  • Virtual receptionist
  • Desktop and mobile app
  • Video meetings and collaboration
  • 96 world numbers

Integrations

Salesforce, Microsoft Teams, Microsoft Dynamics, and more


bOnline

Pricing

  • Starter: £6 per user per month
  • Unlimited calling: £13.95 per user per month
  • Unlimited calling (with desk phone): £15.50 per user per month

Targeted at startups and growing businesses, online is the VoIP system that claims to give small businesses enterprise-level communication services at an affordable cost. Starting from £6 per user per month, it’s certainly one of the cheapest UK VoIP providers.

online helps you enhance your professional image, with business hours settings, personalized voicemail greetings, and call flows, and caller menus so that calls go to the right place every time. You can also make and receive calls from any device and turn any call into a video meeting.

And of course, it has all the features you’d expect from a sophisticated VoIP, including voice and video conferencing, messaging and document sharing, and international calls from 1p per minute.

Key features

  • Set business hours
  • Personalized voicemail greetings
  • Voice and video conferencing
  • Call flows and caller menus
  • Turn any call into a video meeting

Integrations

Salesforce, HubSpot, Google, and more


Nextiva

Pricing

  • Essential: £15.79 per user per month
  • Professional: £19.13 per user per month
  • Enterprise: £27.46 per user per month

Nextiva gives you everything you need to manage team and customer conversations all in one place, as well as a variety of helpful customer experience and productivity tools.

Nextiva’s fully-cloud-based VoIP phone service gives you unlimited calling, faxing, and SMS, as well as virtual voicemail and auto attendant. You can also hold unlimited video and audio meetings with teams and guests, and present, screen share, and file share within the app or browser, which makes it easy to collaborate.

Finally, Nextiva also offers a sales CRM integration to manage leads and opportunities, and a helpdesk to manage customer service requests.

Key features

  • Unlimited voice and video calls
  • Unlimited video conferencing
  • Screen Sharing
  • Auto attendant
  • Mobile and desktop SMS/MMS

Integrations

HubSpot, Salesforce, Microsoft, and more


Dialpad

Pricing

  • Standard: £12 per user per month
  • Pro: £20 per user per month
  • Enterprise: Contact sales

Dialpad is a unified business communications platform, offering a range of features to support both local and global businesses.

Even on its most basic plan, it offers unlimited calling, SMS, and MMS, as well as unlimited video calls, and web and chats support. You also get auto attendant, visual voicemail, custom call routing and call forwarding, as well as 5 hours of HD video and audio meeting time for up to 10 participants.

On more advanced plans you get local number support in more than 70 countries, multiple phone numbers per account and global SMS.

Key features

  • Unlimited calling
  • Web and chat support
  • Auto attendant
  • Custom call routing
  • HD video and audio meetings

Integrations

Google Workspace, Microsoft 365, Zendesk, and more.


Next actions

After reading our summary of the top VoIP service providers presently on the market, you should have a solid understanding of the various features and price options.

If you’re ready to locate a VoIP system right now, just fill out the form below with a few details to get free, customized quotations for your company.

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